At ePowerGo, we are committed to providing a transparent and efficient billing experience for all our customers. This Billing Terms Policy outlines the terms and conditions regarding payment options, billing processes, and dispute resolutions.

Payment Requirements

• Accepted Payment Methods: ePowerGo offers a range of payment options for your convenience:
  
  • Credit and Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Shop Pay, Google Pay, Apple Pay, Meta Pay
  • Others: Discover, Diners Club, PayPal
• Payment Timing: All payments are due at the time of purchase unless stated otherwise in the transaction terms.
• Currency: Transactions are processed in USD unless another currency is specified at checkout.

Invoicing and Billing

• Invoices: Upon completion of a transaction, customers will receive an electronic invoice via email. This invoice will include:
  
  • A detailed list of purchased items or services
  • Total amount charged
  • Payment method used
  • Transaction ID for reference
• Billing Errors: If you notice an error or discrepancy in your invoice, you must report it to us within 7 business days of receipt. We will investigate and resolve any issues promptly.

Refunds and Disputes

• Refund Policy: Refunds are processed according to our Refund Policy. Please refer to that policy for details regarding eligibility and timeframes.
• Dispute Resolution: Customers are encouraged to report any billing disputes within 7 business days of the transaction. Our support team will work diligently to resolve disputes, typically within 10 business days.
• Chargebacks: If you believe a charge was made in error, contact us immediately to resolve the issue. Unauthorized chargebacks may result in account suspension or further action.

Security and Data Protection

• Payments are securely processed using industry-standard encryption technologies.
• No credit or debit card information is stored on our servers.
• For additional details on our security measures, please refer to our Payments and Security Policy.

Changes to Billing Terms

ePowerGo reserves the right to update or amend these billing terms at any time. Changes will be communicated by posting the updated terms on our website. Continued use of our platform following such changes constitutes acceptance of the revised terms.

Contact Us

We’re here to help with any questions or issues related to your order. Our customer support team is committed to providing timely and helpful assistance.

Business Details
Company Name: ePowerGo
Address: 213 W 9th St, Wilmington, DE 19801, USA
Website: www.epowergo.com
Email: support@epowergo.com (Preferred method)
Phone: +1 (888) 851-3898
Business Hours: 9:00 AM – 6:00 PM (EST)
Typical Response Time: Within 1 business day