Service Overview

At ePower Go, we are committed to providing fast, reliable, and free shipping for all orders across the United States. This policy outlines our shipping procedures and expectations to ensure a smooth delivery experience.

Shipping Locations

We currently ship exclusively within the: United States of America (USA)

Shipping Timeframes & Costs

• Shipping Method –  Standard Shipping
• Expected Delivery- 1-2 business days
• Shipping Fee- Free

Quality Delivery Promise

Every order is carefully packaged and shipped using trusted carriers. Our priority is to ensure your items arrive in perfect condition and within the estimated timeframe. If any issues arise, our support team is available at support@epowergo.com to assist you.

Delivery Considerations

• Potential Delays: While we strive for timely delivery, external factors such as weather conditions or logistics disruptions may cause delays. We will keep you informed of any significant changes.
• Address Accuracy: Please verify your shipping details at checkout. Once an order is processed, modifications to the shipping address cannot be made.
• Proof of Issue: If there are any shipping concerns, supporting documentation (such as photos) may be required to help resolve the matter.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your package in real time via the carrier’s website.

Problem Resolution

If your package arrives damaged, is lost, or is not delivered:

1. 1. Contact our support team at support@epowergo.com

1. 1. Provide your order number and any supporting evidence (such as photos, if applicable).
   2. We will promptly arrange a replacement or refund as necessary.

Payment and Order Confirmation

• • Payments are processed at the time of order placement.

• • A confirmation email with your order number and receipt will be sent immediately.

• • If you do not receive this email, please check your spam folder or contact us at support@epowergo.com

Order Modifications

For information regarding cancellations or modifications, please refer to our Return Policy.

Customer Service Contact:

• • Website Name: ePower Go

• • Address: 213 W 9th St, Wilmington, DE 19801, USA

• • Email: support@epowergo.com (Preferred method)

• • Phone:+1 (888) 851-3898

• • Business Hour: 9:00 am to 6:00 pm (EST)

• • Response Time: Within 1 Business Day.