At ePower Go, we strive to provide a hassle-free shopping experience and are happy to accept exchanges or returns for both defective and non-defective products, provided they meet the following conditions:

Eligibility for Exchange or Return

• Products must be in new, unused condition, with original tags, and in their original packaging.
• You have 180 days from the date of receipt to initiate a return or exchange.
• Custom products and gift cards cannot be returned.

How to Initiate an Exchange or Return

To initiate a return or exchange, please contact us using one of the following methods:

• Email: support@epowergo.com (Preferred method)
• Phone: +1 888-851-3898

Please provide the following details when contacting us:

• Your order number.
• The item number(s) you wish to return or exchange.
• The reason for the return.
• Your preferred resolution: Exchange or Return.

Once your return is approved, we will send you a pre-paid return shipping label at no cost. All returns must be made by mail.

Refund Processing

• Once we receive your returned item, refunds will be processed immediately.
• Depending on your bank, it may take up to 1 business day for the refund to appear in your account.

Exchange Processing

• For exchanges, once the returned item is received and inspected, the replacement product will be shipped out to you.
• The exchange process is free of charge, and the new item will be shipped at no additional cost.
• You will receive an email notification with tracking information for your exchanged item.