Return Eligibility

• Return Window: 180 days from the date of receipt.
• Condition: Items must be in new, unused condition with original tags and packaging intact.
• Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

1. Contact Us:
   
   • Email (Preferred): support@epowergo.com
   • Phone: +1 (888) 851-3898
   • Live Chat: Available on our website.
   • Chat Bot: 24/7 instant support.
2. Provide the Following Details:
   
   • Order Number
   • Item(s) to Return or Exchange
   • Reason for Return
   • Preferred Resolution: Refund or Exchange
3. Approval & Shipping Label: Once approved, we will provide a pre-paid return shipping label at no cost. All returns must be sent by mail using this label.

Order Cancellation Guidelines

Refund Timeline

• Inspection: Returned items are inspected upon receipt.
• Processing: Approved refunds are processed immediately after inspection.
• Completion: Depending on your bank, it may take up to 1 business day for the refund to reflect in your account.
• Notification: You will receive an email confirmation once your refund is processed.

Need Help?

If you do not receive your refund or exchange within the expected timeframe:

• Within 15 days of return: Contact support@epowergo.com
• Within 1 day of refund processing: Contact support@epowergo.com

Contact Us

We’re here to help with any questions or issues related to your order. Our customer support team is committed to providing timely and helpful assistance.

Business Details
Company Name: ePowerGo
Address: 213 W 9th St, Wilmington, DE 19801, USA
Website: www.epowergo.com
Email: support@epowergo.com (Preferred method)
Phone: +1 (888) 851-3898
Business Hours: 9:00 AM – 6:00 PM (EST)
Typical Response Time: Within 1 business day