Approval & Shipping Label: Once approved, we will provide a pre-paid return shipping label at no cost. All returns must be sent by mail using this label.
Order Cancellation Guidelines
Refund Timeline
Inspection: Returned items are inspected upon receipt.
Processing: Approved refunds are processed immediately after inspection.
Completion: Depending on your bank, it may take up to 1 business day for the refund to reflect in your account.
Notification: You will receive an email confirmation once your refund is processed.
Need Help?
If you do not receive your refund or exchange within the expected timeframe:
Within 1 day of refund processing: Contact support@epowergo.com
Contact Us
We’re here to help with any questions or issues related to your order. Our customer support team is committed to providing timely and helpful assistance.
Business Details Company Name: ePowerGo Address: 213 W 9th St, Wilmington, DE 19801, USA Website: www.epowergo.com Email: support@epowergo.com(Preferred method) Phone: +1 (888) 851-3898 Business Hours: 9:00 AM – 6:00 PM (EST) Typical Response Time: Within 1 business day