Privacy Policy

1. Consent

How we obtain your consent: When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, we assume you consent to our collecting and using your information for that specific purpose only.

For any other uses such as marketing, we will either ask for your explicit consent or give you the option to decline.

Withdrawing consent: If you change your mind about consenting to contact, collection, or disclosure of your information, please notify us by contacting ePower Go.

2. Collection of Personal Information

When you make a purchase in our store, we collect personal information you provide, including your name, address, and email address.

While browsing our store, we automatically receive your computer's IP address, which helps us identify your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products, and updates.

3. Security

We take reasonable precautions and follow industry best practices to protect your personal data from loss, misuse, unauthorized access, disclosure, or improper destruction.

Credit card information is encrypted using SSL protocol and stored with AES-256 encryption. While no internet or electronic storage method is 100% secure, we follow all PCI-DSS requirements and additional industry standards.

4. Disclosure

We may disclose your personal information if legally required or if you violate our General Terms and Conditions of Sale and Use.

5. Shopify Platform

Our shop is hosted on Shopify Inc., which provides our e-commerce platform.

Your data is stored in Shopify's secure, firewall-protected systems, including their data storage, databases, and general application.

Payment Processing: If you use a direct payment gateway, Shopify encrypts and stores your credit card information according to the Payment Card Industry Data Security Standard (PCI-DSS). Transaction information is kept only until your order is complete, then deleted.

All payment gateways comply with PCI-DSS standards established by the PCI Security Standards Council (Visa, MasterCard, American Express, and Discover).

For more details, please review Shopify's Terms of Use and Privacy Policy.

6. Third-Party Services

Third-party providers typically only collect, use, and disclose your information as necessary to provide services to us.

Some providers, particularly payment processors, have their own privacy policies. We recommend reviewing these policies to understand how they handle your personal information.

Please note that some providers may operate in different jurisdictions. If your transaction requires a third-party provider, your information may be subject to the laws of their jurisdiction, including the U.S. Patriot Act for U.S.-based payment gateways.

When you leave our store or are redirected to third-party websites, you are no longer covered by our Privacy Policy or Terms and Conditions.

External Links: Our website may contain links to other sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

7. Age Requirement

By using this site, you confirm you are at least the age of majority in your location and have consented to allow any minor dependents to use this website.

8. Cookies

We use the following cookies:

  • Session_id: Tracks session information
  • _shopify_visit: Used for internal statistics (30-minute persistence)
  • _shopify_uniq: Counts unique customer visits (expires at midnight)
  • cart: Stores shopping cart information (2-week persistence)
  • _secure_session_id: Unique session identifier
  • storefront_digest: Controls access to password-protected shops

9. SMS Marketing

We respect your privacy regarding SMS marketing. With your consent, we send text notifications about orders (including abandoned cart reminders), marketing offers, and transactional messages like review requests.

Our website uses cookies to track items in your cart, including abandoned checkouts, to determine when to send SMS cart reminders.

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon publication. Significant updates will be announced on the website.

If our store is acquired or merged, your information may transfer to new owners to maintain product sales.

Contact Information

For questions about accessing, correcting, modifying, or deleting your personal information, filing complaints, or getting more information, please contact our Privacy Officer at ePower Go.