Order Shipment:
Order shipment preparation takes 3 days. Once shipped orders usually take 2 weeks to be delivered. These are estimations; delivery can be delayed for reasons beyond our control. You can always contact us to know the exact delivery time once you placed an order with us. Have a look at our shipping policy here.
Easy Returns:
If for any reason you're unhappy with your purchase, we are happy to process returns within 30 days of your order arriving at your home. To start a return, please email us at returns@ and we will be happy to start the process for you.
Keep in mind that, with the exception of damaged or defective products, return shipping charges will be deducted from your refund. If you wish to return a product due to damage or defect, you will not be charged for shipping and the below policies take effect.
Damages:
If you see that your items are damaged upon delivery, please send photos of the damaged parts to returns@ within ten (10) days of receipt of said goods and we will process a warranty claim on your behalf with Homestyles. In most cases, damages can be resolved with replacement parts which we ship to you at no charge.
If you see that your items are damaged upon opening the packaging (concealed damage), please send photos of the damaged parts to returns@ within ten (10) days of receipt of said goods and we will process a warranty claim on your behalf with Homestyles.
Defects:
Homestyles thoroughly inspects each item before leaving their facility. Each item is warranted to be free from defects in workmanship and materials for a period of 1 year from the date of original purchase. Should any issues develop during that 1 year period, we will contact Homestyles on your behalf to see if your problem can be resolved with a no cost replacement part prior to returning that item, freight prepaid, to Homestyles. If an inspection by Homestyles shows the problem is caused by defective workmanship or material, Homestyles will repair (or, at our option, replace) and re ship your item without charge.
This warranty does not apply where:
•Repairs have been made and/or attempted to be made;
•Repairs and/or replacement are required due to normal wear and tear;
•The item has been abused, misused or improperly maintained; and/or,
•Alterations have been made and/or attempted to be made.
During and after the 1 year term of warranty, Homestyles shall not be liable for:
•Any indirect, incidental and/or consequential damages from the sale and/or use of the product.
After the 1 year term of warranty, Homestyles shall not be liable for:
Any implied warranties, including implied warranties of "merchantability" and/or "fitness for a specific purpose".
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment account (credit card, PayPal account or otherwise) that you used when placing your order.